Refund & Return Policy

Last Updated: 06-05-2026

At Heaven Sent, we strive to provide quality products at affordable prices.

All Sales Are Final

Due to the nature of our products and for hygiene, safety, and quality-control reasons, all sales are final.

We do not accept:

• Returns
• Exchanges
• Refund requests
• Order cancellations once processing has begun

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at [sophie.texeira@gmail.com].

To review your claim, we may require:

• Your order number
• Photographs of the item
• Photographs of the packaging

At our discretion, we may offer a replacement item or store credit where appropriate.

Non-Delivery Issues

Customers must ensure that shipping information is accurate at checkout.

We are not responsible for orders delayed, returned, or undelivered due to incorrect addresses provided by the customer.

Chargebacks

Customers agree to contact us first regarding any order concerns before initiating a chargeback or payment dispute.

Fraudulent chargebacks may be challenged with supporting order and delivery documentation.

Policy Changes

We reserve the right to modify this policy at any time without prior notice.

Contact Us

For any questions regarding this policy, please contact:

Heaven Sent
Email: sophie.texeira@gmail.com