Shipping policy

Shipping Policy

Last Updated: 6-05-2026

Thank you for shopping with Heaven Sent

Orders are typically processed within 1–5 business days after payment has been received and verified.

Processing times may be extended during holidays, promotional periods, or due to high order volume.

Estimated shipping times are:

Shipping times are estimates only and are not guaranteed.

Once your order has been shipped, you will receive tracking information via email when available.

Please allow several days for tracking updates to appear.

We are not responsible for shipping delays caused by:

Customers are responsible for providing accurate shipping information.

Orders shipped to an address provided incorrectly by the customer may not be eligible for replacement or reimbursement.

Once an order has been marked as delivered by the shipping carrier, Heaven Sent is not responsible for lost, stolen, or misplaced packages.

Customers should contact the shipping carrier directly regarding delivery issues.

For shipping questions, contact us at:

Email: [sophie.texeira@gmail.com]